Introduction

At Claio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical coding and billing services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you provide directly to us when you register for an account, use our services, or communicate with us. This information may include:

Personal identifiers such as your name, email address, phone number, and billing information
Professional information such as your medical practice details, NPI number, and specialty
Account credentials such as username and password
Medical documentation and patient information that you upload or input into our system for coding purposes
Usage data including how you interact with our platform

Data Protection

As a service provider to healthcare organizations, Claio is committed to maintaining the highest standards of data security. We implement physical, technical, and administrative safeguards to protect the confidentiality, integrity, and availability of protected health information (PHI).

We enter into Business Associate Agreements (BAAs) with healthcare entities and maintain appropriate security measures to protect PHI in accordance with industry standards.

How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process and complete transactions
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and requests
Develop new products and services
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience

Information Sharing and Disclosure

We may share your information in the following situations:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when you have given us your consent to do so.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information
The right to object to processing of your personal information
The right to data portability
The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Claio, Inc.
Email: [email protected]
Address: 123 Tech Plaza, Suite 400, San Francisco, CA 94103